FAQs

Q: What is a Long-term Care Ombudsman?
A: An advocate and problem solver for consumers of long-term care services.

Q: Who can receive Long-term Care Ombudsman assistance?
A: Anyone receiving care in a nursing home, assisted living facility, or adult care facility as well as persons receiving services that allow them to remain independent in the community.

Q: How do I contact an Ombudsman?
A: The Ombudsman Program may be reached by phone at (800) 395-8267 or (937) 223-4613. We work with individuals and long-term care facilities to resolve complaints and advocate for resident's rights and person-centered care concepts for nursing home residents in Montgomery, Preble, Greene, Clark, Miami, Darke, Logan, Shelby, and Champaign Counties. The Area Agency on Aging also provides free or low-cost elder protective services in the following counties of West Central Ohio: Champaign, Clark, Darke, Greene, Logan, Miami, Montgomery, Preble and Shelby.  They may be reached by phone at (800) 258-7277 or (937) 341-3000.

Q: How do I choose the right nursing home?
A: We can provide consumers with survey information from the Ohio Department of Health, as well as verified complaint activity by Ombudsman investigators. Lists of all nursing homes, assisted living, and group, family and foster homes in Montgomery, Preble, Greene, Clark, Miami, Darke, Logan, Shelby, and Champaign Counties are also available.  This public information is available at ltc.ohio.gov.